Questions, answered
Everything people usually ask before their first order.
Do you have a physical store?
No — Rictota is online only. There's no shop, showroom, or counter to visit. Every watch is packed and shipped straight from Alexandria to the address you give us at checkout.
Where do you ship, and how long does it take?
We currently deliver within Egypt only, and shipping is free on every order. Delivery time depends on your city — you'll see an estimate at checkout before you pay, and a tracking link as soon as your order leaves us.
What if I want to return or exchange my watch?
You can return or exchange an unworn watch within 14 days of delivery. Reach out to support@rictota.store and we'll send you the steps.
How do I know my size or strap will fit?
Each product page lists the case size and strap length. If you're not sure what will suit you, message us at support@rictota.store — we're happy to help before you order.
What payment methods do you accept?
All the major cards and wallets shown at checkout — the exact list depends on what's enabled for the store, and you'll always see it before you pay.
How can I get in touch?
Email support@rictota.store, use the contact page, or message us on Instagram. We reply from Alexandria, usually within a day.